Man Sues Canon For $5M, Claiming Printers Won’t Scan When Ink Cartridges Are Low

Man Sues Canon For $5M, Claiming Printers Won't Scan When Ink Cartridges Are Low

The New York man sued Canon, claiming that the firm’s All-in-One printers do not scan without printing ink.

A man from Queens, New York, has filed a $ 5 million against Canon USA Inc., claiming that the all-in-one printers of the company can not scan documents if the cartridge’s ink is low or empty.

David Leacraft filed the lawsuit on October 12 in the Eastern District Court of New York for the United States.

Court documents show Leacraft purchased a Canon PIXMA MG2522 All-in-One printer from a local Walmart in March 2021 to scan documents, as advertised, Actionable Intelligence, a research firm first reported.

“After purchasing and using the equipment, he realized that the device did not function as a scanner if the ink cartridges were low or empty,” the court documents say.

“Plaintiff Leacraft suffered an injury and was injured as a result of the conduct of the Canon printer in question,” the court statement continues.

Man Sues Canon For $5M, Claiming Printers Won't Scan When Ink Cartridges Are Low
via ShopGoodWill

“Plaintiff David Leacraft would not have bought the device or would not have paid as much for it had he known that he would have to keep ink in the cartridges to scan documents.”

The court documents also alleged that Canon responded to similar complaints on a web forum saying: “There is no solution for this.”

Leacraft’s attorney, Mark Reich, said that through its advertisements, Canon promotes that its “all-in-one” printers can print, copy and scan.

Reich contends that ink is not a necessary component for scanning and that Canon “deceptively forces consumers to buy ink cartridges, regardless of whether or not they intend to use it or want to print documents.”

Leacraft filed an express warranty breach lawsuit claiming that: “Canon used false and misleading labels and advertising to promote the sale of the All-in-One printers by claiming that the devices would function as scanners and fax machines under normal circumstances. . “

Man Sues Canon For $5M, Claiming Printers Won't Scan When Ink Cartridges Are Low
Shutterstock

Leacraft has also sued Canon on two other charges of an alleged violation of New York General Business Law, alleging that Canon “engaged in deceptive and unfair acts and practices, including, but not limited to, failing to disclose that All Printers -in-One were designed in such a way as to render them unsuitable and unusable for their purpose. “

And it also accuses Canon of “unfair enrichment” by obtaining income from consumers who had to buy ink cartridges to scan documents, according to court documents.

Man Sues Canon For $5M, Claiming Printers Won't Scan When Ink Cartridges Are Low